Organizations walk a tightrope – balancing resources with the needs of the people they serve. A turbulent economy, cuts in budgets at all levels of government, and threats to public health will only increase the challenges facing people with complex health and social needs.
Adaptive leaders must make informed decisions about where to invest resources and how to pivot quickly in an ever-changing environment.
CACP helps organizations (1) create enduring partnerships with consumers that leverage the expertise of lived experience; and (2) deploy that expertise toward shaping strategy and action.
We work side-by-side with our clients to develop skills and cultivate relationships that build on what they have in place and see opportunities to improve. Embedding consumers' insights and expertise is key to successful solutions development. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences.
Adaptive leaders develop systems that allow consumer insight to emerge routinely and inform strategy and action across their organizations.