Case Histories – CCA Member Voices Program
Case Histories – the Member Voices Program at Commonwealth Care Alliance (CCA)
Established to include member perspectives as important and routine components of key operational decisions, the CCA Member Voices Program relies on almost 400 individuals who serve as on-call member experience consultants. Participants give honest feedback about what works (and doesn’t work), providing valuable insights into the lived experience of people with complex needs. The program has created a trusting partnership that is empowering for members as well as CCA employees, and critical to achieving solutions that improve quality of care.