Tools & Resources

Empathy and Consumer Partnership

CACP Executive Director Melinda Karp discusses how empathetic healthcare organizations see their consumers with complex needs as experts with valuable lived experience, critical to organizational decision making.  Adaptive leaders understand that empathy is a core value and embedding consumer voice into the fabric and culture of an organizations is not only the right thing to do but also a forward thinking business decision.  Click above to watch Melinda discuss how "organizational empathy" supports the routine, ongoing integration of consumer expertise into all aspects of strategy development and business operations. 

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