To build the foundation for widespread transformation of care for consumers with complex needs, CACP is pursuing a number of long-term, foundational initiatives that are critical to this mission. 


The Consumer Partnership Engagement Index (CPEI)

CACP will design and field a national survey among organizations that serve populations with complex needs. Our objectives are to:


  • Define what elements are required to create a partnership-based organizational model that best serves these individuals

  • Create a tool that organizations can use to assess their current level of consumer partnership – relative strengths, opportunities, gaps, and priorities 

  • Create industry benchmarks so that organization leaders can compare their performance to others serving similar populations 

  • Promote evidence-based conversations among leaders and policymakers to facilitate ongoing measurement, improvement, and innovation 


Making the Case for Consumer Partnership

At CACP, we understand that healthcare is a business – and that business decisions must begin with facts and evidence. That’s why one of our most important objectives is to build a solid business case for consumer partnership. We are marshalling persuasive evidence that engaging people with complex health needs produces not only better insights, but also better outcomes – higher quality of care, improved experience, and greater ROI. 


Creating a Community of Like-Minded Organizations

In our work at Commonwealth Care Alliance  ,  we learned that no organization can go at it alone if it wants to move the needle on consumer-centered quality, system-wide. In our experience, collaboration is a force multiplier. So, at CACP, one of our priorities is to serve as the connective tissue that unites organizations with shared goals behind a common purpose.


We bring organizations together in learning collaborations, conferences, and seminars to accomplish key objectives:

  • Optimize care for those with complex healthcare needs

  • Test new approaches to embedding patient voices in the design and evaluation of care

  • Share results, validate findings, and disseminate best practices



Let’s explore ways we can work together to foster authentic consumer partnerships.

Please contact us to start the conversation.


30 Winter Street, Boston, MA 02108

© 2020 Commonwealth Care Alliance