Measures That Matter (MTM)

Building on qualitative learning from consumer journey mapping and Voices In Partnership activities, CACP has developed a consumer experience measurement framework aimed at aligning organizational measures (health equity, cultural respect, quality improvement, external accountability, and organizational accountability) with what matters most to your consumers. We begin by reviewing your organization's current slate of measures, mapping them to your consumer journey, and noting opportunities to improve or address critical measurement gaps. From that, we work with your organization to develop clear plans and strategies for employing consumer experience and other organizational data to inform key operational insights.  

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