News and Events  

"Reimagine the Consumer Experience – Leveraging Empathy to Drive Health Care Innovation"  

Health care has been slow to embrace empathy as a core and routine business practice.  Recently, CACP Executive Director Melinda Karp participated in a Bright Spots in Healthcare Roundtable discusstion around how it is imperative for organizations to empathize with their consumers, particularly those with complex health and social needs.  You can view the recorded broadcast by clicking below. 

 

CACP Selects Early Adopters to Test the CACP Consumer Partnership Model

CACP has selected six Early Adopter organizations, Cardinal Innovations, Colorado Access, Community Health Plan of Washington, Health Care Access Maryland, Health Plan of San Mateo, and SCAN Health Plan to test CACP's consumer partnership framework in their organizations, participate in collaborative community learning with CACP and one another; and engage with CACP's external evaluation team to support a formative evaluation of CACP's Consumer Partnership Model. 

 

Robert Wood Johnson Foundation Awards $1.77M to Support Real World Testing of CACP's Model

In late 2019, Commonwealth Care Alliance was awarded a $1.77M grant from the Robert Wood Johnson Foundation to support the work of its Center to Advance Consumer Partnership.  Over thirty months, CACP will move the complex care field forward through real world testing of its Consumer Partnership Model in six Early Adopter organizations, creation of a Learning Community, and development of an evidence base to support the consumer partnership value proposition. 

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