The CCA Connection

Our founder and largest client, Commonwealth Care Alliance® (CCA), recognizes the importance of lifting up the voices that often go unheard and tapping into these insights to deliver best in class outcomes and experiences for CCA members.

Engaging members is part of the DNA at CCA.

About CCA.

CCA is an integrated care system influencing innovative models of complex care nationwide. A not-for-profit community based payer and provider serving individuals with significant health needs.

The People CCA Knows Best.

People with complex needs account for a high proportion of the members in the CCA One Care health plan –characterized by people with significant physical and/or behavioral health disabilities. Also, two-thirds of the members in the CCA Senior Care Options (SCO) plan qualify for nursing home care but continue living safely at home with CCA’s care and support. CCA’s partnership-centered model has been able to significantly improve outcomes for these and other complex populations:

Effective solutions for complex populations.

One of the keys to that success is CCA’s commitment to partnering authentically with consumers in collaborative decision-making. It is no accident that CCA has given the name “Care Partner” to the leader of a member’s Care Team.

The CCA model at work.

Through CCA’s work to implement this partnership-focused model, they’ve gained practical expertise in developing techniques and tools for embedding consumer voices in healthcare design and delivery. Now, at CACP, we are eager to share these tools with like-minded leaders looking to foster real healthcare transformation. 

of SCO members who received CCA care and support for at least 9 years are still living in their home or community.
Decreased inpatient expenses for SCO members (per member, per month) by 7.6% between 2019 and 2020.
Reduced Emergency Department visits (per 1000 members) by 19.9% for One Care members between 2019 and 2020.
Reduced 30-day hospital readmissions rate (per 1000 members) by 11.1% for One Care members between 2019 and 2020.

CCA recognizes both the need and the challenge of improving care for people with complex needs.  We know from experience that improvement is possible – and consumer partnership is the key.

Let’s work together.

Reach out to learn more about CACP and how we can help you tap into the value of your consumers’ experience.