Demonstrating the power of partnering with consumers as experts by experience
Helping organizations build capabilities that shift mindset, policy and practice.
Ongoing services to support organizations as they embed consumer insights into new and existing programs.
Research and Development
Building knowledge, testing new approaches, developing new services.
Experts by Experience:
The power of the consumer voice
CACP views consumer engagement as foundational for nimble and adaptive organizations. We help leaders build an infrastructure and culture that ensures consumers – who possess the expertise of lived experience – become enduring partners, invaluable to shaping strategy and action.
CACP helps organizations realize the often-untapped value of their consumers’ voice:
- Consumers are an important source for critical insights and practical ideas – people closest to the challenges should develop the solutions
- Consumers are experts by experience – their perspectives make strategy and tactics more effective
- Consumers’ diverse perspectives create a wide-angle lens – to reduce disparities in the delivery of health care and services for diverse populations
You can do this.
We know, because we’ve been helping other organizations to promote authentic member engagement to advance consumer partnership.
We are continually amazed at the way our consumer partners translate their lived experience into insights. And how, when we act on those shared insights, they can significantly improve organizational performance.