Founded by Commonwealth Care Alliance to demonstrate the power of partnering with consumers as experts by experience
The Center to Advance Consumer Partnership
CACP works with healthcare and human service organizations to achieve the best outcomes for people with complex health and social needs. CACP views consumer engagement as foundational for nimble and adaptive organizations. We help leaders build an infrastructure and culture that ensures consumers – who possess the expertise of lived experience – become their enduring partners, invaluable to shaping strategy and action.
CACP helps organizations realize the often-untapped value of their consumers' voice:
Consumers are an important source for critical insights and practical ideas – people closest to the challenges should develop the solutions
Consumers are experts by experience – their perspectives make strategy and tactics more effective
Consumers' diverse perspectives create a wide-angle lens – to reduce disparities in the delivery of health care and services for diverse populations
You can do this.
We know, because we’ve been doing it at Commonwealth Care Alliance.
We are continually amazed at the way our consumer partners translate their lived experience into insights.
And how, when we act on those shared insights, they can significantly improve organizational performance.
Empathize with Consumers
See Around Corners
Uncover Blind Spots
Who do we mean by "consumer" ?
Organizations use many terms for the people they serve: members, clients, patients, caregivers, etc. "Consumer" encompasses them all.