Helping organizations build capabilities that shift mindset, policy and practice.
CACPs consulting services run the gamut: from helping organizations initially understand current consumer partnership strengths and opportunities to more robust consulting engagements focused on helping organizations build new capabilities, engage consumers as long-term partners, design solutions through a consumer lens or develop a consumer experience measurement program.
CACP’s set of consulting services are purposefully flexible in order to meet the needs of any organization.
Here are a few examples of our consulting programs:
- The CACP Readiness Assessment: provides leaders with insight into how to effectively and efficiently move from the current state to where they want their organization to be in the future. It is a holistic, 360-degree assessment across a set of domains that are foundational to integrating consumers’ lived experience into an organization’s strategy, culture, and operations.
- CACP’s unique approach to journey mapping: provides a holistic picture of the consumers’ end-to-end experience and all of the touch points that occur along the way. The process of creating and validating a journey map helps staff and leaders gain critical and fundamental insight into those they serve. Building empathy begins to filter into policies, practices, mind-set and culture – ingraining consumer partnership into the organizational DNA.
We know that every organization has the power and potential to move along the trajectory towards authentic consumer partnership, however, we realize that that looks different for every organization; there is no one size fits all.
It is important to recognize that you are not starting from scratch; we believe every organization has tremendous assets and expertise that they can bring to this work. CACP taps into that base of knowledge, skills, and capacity – then builds on them.