Client Services
Ongoing services to support organizations as they embed consumer insights into new and existing programs.
Turning a consumer centered vision into operational reality takes time and requires organizational infrastructure. Some CACP clients decide to outsource components of their consumer partnership program while they develop their own infrastructure. Others chose to “buy vs. build” as the most efficient long-term approach.
Here are a few examples of our current Client Services:
Consumer experience measurement—working with clients to measure what matters most to their consumers.
- Design
- Data Collection
- Analysis
- Insights for Improvement
Consumer Engagement—helping clients quickly and easily tap their most valuable consultant—the people they have committed to serve—so they are never out of touch.
- Community Advisory Groups
- Consumer Voice Panels
- Co-Design Workshops
- Custom Channels for Engagement
